Shipping policy

Order Processing Time

Our orders are processed within 48 hours. During seasonal periods such as Christmas, order processing can take up to 72 hours. We appreciate your patience as we prepare your order.

Shipping Time

We ship from our warehouses located in Florence, Italy, and currently ship worldwide. Average delivery times are as follows:

SILVER JEWELRY WITH TRIPLE 18K GOLD PLATING

  • Orders shipped within EUROPE (except U.K) will arrive within 2-3 business days after being processed. Islands may require slightly longer delivery times.

  • Orders shipped to the REST OF THE WORLD (including U.K) will arrive within 7 business days after being processed.

18K GOLD JEWELRY

Orders for 18K solid gold jewelry vary depending on the collection:

Madi and Oasis collections have an average total delivery time of:

  • 8 business days in Europe and 10 business days Worldwide.

Lorelai collection has an average total delivery time of:

  • 10 business days in Europe and 12 business days Worldwide.

Voyage collection has an average total delivery time of:

  • 12 business days for charms, rings and earrings in Europe and 14 business days Worldwide. For necklaces and bracelets the total delivery time is 4 weeks worldwide.

Shipping Rates

Our EXPRESS SHIPPING rates are as follows:

SILVER JEWELRY WITH TRIPLE 18K GOLD PLATING

  • Within EUROPE - Free

  • United Kingdom - Free

  • Rest of world (Including USA) - Free

CUSTOMS: Only for orders from the USA - customs are included, no extra costs will be charged. For other countries, any customs charges shall be borne by the customer.

18K GOLD JEWELRY

  • Within EUROPE (UK included) - 20 Euros

  • USA - 40 Euros

  • Rest of world - 50 Euros

CUSTOMS: Only for orders from the USA - customs are included, no extra costs will be charged. For other countries, any customs charges shall be borne by the customer.

Returns

All returns, regardless of country, will result in a shipping fee as follows:

SILVER JEWELRY WITH TRIPLE 18K GOLD PLATING

  • Within EUROPE - Free

  • United Kingdom - €20

  • Rest of world (Including USA) - €60

For all countries, any customs charges shall be borne by the customer.

18K GOLD JEWELRY

We do not accept returns on 18K solid gold jewelry and custom made jewelry, as they are made to order and each piece is one-of-a-kind.